Job Summary:
Administrate and maintain the company's internal networks and all technical issues related to all users computers.
Responsibilities:
System & Security:
- Set a backup plan for all users data and all systems data regularly.
- Search for the most updated releases to maintain up-to date software & data file security.
- Participate in the implementation of new systems when required.
- Monitor and report system performance for all internal clients.
- Responsible for company's surveillance system monitoring and maintenance on a weekly basis.
- Manage IT hardware assets and accessories procurement upon request.
- Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users' needs.
Customer Service:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Follow up with Employees to ensure issue has been resolved.
- Run a preventive maintenance plan for all computer users.
- Track and route problems, requests, and document resolutions in FAQs knowledgebase.
- Educate employees on all company practices related to cyber security through the awareness sessions done quarterly or as agreed with Dept. Head.
- 1-3 years of experience in the IT field in similar post.- Bachelor's degree in engineering, Computer Science, etc.- Network Plus certificate.- MS SQL knowledge is a plus.- Knowledge of MS Office, with a particular focus on MS Excel.- Network Fundamentals.- Windows Servers 2008 or later versions and clients (MS Windows 8 and later versions).- Surveillance systems (DVR Cameras Access Doors).- MS Services -Networks MCSE (Microsoft Certified System Engineer), Cyber Security.- Excellent command of written and spoken English.