- Handling all customers’ inquiries, requests & complaints by phone, Emails and face to face.
- solve customers compliant about technical and operational procedures.
- Coordinate with the concerned department to ensure customer satisfaction.
- generate reports ensuring all operations are going smoothly.
- Oversee the performance of Customer SLA and react proactively towards any potential breach.
- Ensure that the appropriate resources and level of focus are applied to customer’s requests and incidents to ensure a timely response/resolution.
- Follow up the critical cases, which may have significant financial / customer service / reputation impacts.
Bachelor's Degree in business administration or any related field fluent English CRM experience in realstate or any related field presentable