- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Maintain daily performance of computer systems.
- Respond to email messages for employees seeking help.
- Ask questions to determine nature of problem.
- Walk employees through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with employees to ensure issue has been resolved.
- Run reports to determine malfunctions that continue to occur.
Bachelor’s degree.Minimum 3 - 5 years of industry experience in a similar field.