Job Summary: 

The Quality Manager is responsible for overseeing the quality assurance of all Sprints learning programs and the overall organizational processes. This role ensures that all educational programs and organizational activities meet the highest standards of excellence, align with organizational goals, and effectively support the success of learners and the organization as a whole. The Quality Manager plays a critical role in analyzing and improving both the learning experience and organizational processes, ensuring continuous improvement through monitoring, evaluation, and feedback. The Quality Manager will lead and mentor the QA team, driving a culture of continuous improvement and operational excellence across the entire organization.

Key Responsibilities:

Develop and Implement Quality Assurance Policies and Procedures:

• Establish quality procedures, standards, and specifications for the company's services.
• Implement and monitor quality assurance standards and processes to ensure compliance with industry regulations and best practices.

Process Management:

• Collaborate with cross-functional teams to develop and refine all the company  processes.
• Monitor and analyze these processes to identify areas for improvement and ensure adherence to quality standards.

Audit and Compliance:

• Conduct regular audits to ensure compliance with internal and external standards.
• Lead the preparation for and management of external quality audits.

Training and Development:

• Train and mentor QA staff on quality processes and procedures.
• Develop and maintain training materials and quality documentation.

Continuous Improvement:

• Promote a culture of continuous improvement, leveraging methodologies such as Six Sigma and Lean.
• Identify and implement best practices to enhance the quality and efficiency of our services.

Reporting and Analysis:

• Prepare and present regular reports on quality metrics, highlighting key trends and areas for improvement.
• Use data-driven analysis to drive decision-making and process improvements.

Customer Satisfaction:

• Work closely with customer service and product teams to address and resolve quality issues raised by customers and partners.
• Ensure that customer and partner feedback is incorporated into the quality management system.