- Answer incoming calls and respond to customer emails or messages in a timely manner.
- Handle customer inquiries and complaints professionally and efficiently.
Proven experience as call center AgentExperience in customer service is essentialProficient in English; Good knowledge of additional languages will be a definite plusWorking knowledge of MS OfficeTech savvy with knowledge of telephone equipment and relevant computer programsKnowledge of performance evaluation proceduresOutstanding communication and negotiation abilitiesA results-oriented approachExcellent organizational skillsAbility to work under pressureHigh school diploma