- Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- System Maintenance: Monitor and maintain computer systems and networks, ensuring optimal performance and uptime.
- Troubleshooting: Diagnose and resolve hardware and software issues in a timely manner.
- User Support: Assist users with IT-related issues, providing guidance and training as necessary.
- Installation and Configuration: Set up and configure new hardware, software, and network devices.
- Security Management: Implement and manage security measures to protect the organization's IT infrastructure.
- Documentation: Maintain accurate records of IT inventory, procedures, and support tickets.
- Collaboration: Work closely with other IT team members to ensure seamless operations and project completion.
- Project Assistance: Assist in the implementation of IT projects and upgrades as needed.
Bachelor’s degree in Computer Science, Information Technology, or a related field.Experience ( 6 months :1 year ) as an IT Specialist or similar role Strong understanding of computer systems, mobile devices, and other technology.Familiarity with networking principles and protocols.Excellent problem-solving skills and the ability to work under pressure.Strong communication and interpersonal skills.