Are you looking for an incredible opportunity to make a difference in a GPTW certified hotel? Look no further! IHG Cairo Citystars Hotel is seeking a dynamic Cluster Sales Manager - Leisure to join our exceptional team.

At IHG Cairo Citystars Hotels, we pride ourselves on creating a workplace where our employees thrive. We do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Every day brings new discoveries, fresh ideas, and unexpected journeys.

Just like our hotels, no two colleagues are the same. We’re curious about you. How will you inspire the eclectic rhythm in our hotels? How will you bring the local neighborhood story to life? At IHG Cairo Citystars, we’re excited to meet spirited characters who can delight the most curious guests.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers   
• Interacts and coordinate with other Sales members within the sales department and other hotel departments.
• Maintains a high profile with local Travel agencies and international tour operators handled.
• Maintains a sales call pattern within the designated areas of responsibility averaging 15 calls per week.
• Establishes and maintains histories on every account within the Marketing area.
• Provides and produces sales leads for other IHG Hotels.
• Attends daily departmental sales briefing.
• Provides market feedback and shares with the Sales Team.
• Monitors own accounts and monthly productivities and reports back to Director of Sales on any variances. Submits weekly sales calls plan and weekly entertainment list to the Director of Sales.
• Attends all functions related to the accounts handled.
• Submits a weekly sales activity report to the Director of Sales and update him with the market feedback.
• Sells and promotes hotels and their facilities at every opportunity.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance 
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently 
• Drive a great working environment for teams to thrive – connect departments to create sense of one team  
• Hit all personal/team sales goals and maximise profitability 
• Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans
• Help prepare the departmental budget and financial plans including the hotel marketing plan  
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales 
• Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan 
• Help guests - you’ll be happy to help if someone needs assistance with a request or complaint  
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience  
• Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services  
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients 
• Raise the awareness and reputation of your hotel and the brand locally 
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments 
  
  

What We need from you:

• Bachelor’s degree / higher education qualification / equivalent in marketing or related field 
• Two or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team
• Strong knowledge of local businesses and business trends required 
• Must speak local language(s) 
•  Other languages preferred
  
  

Why joining IHG?

GPTW Certified Excellence: Our commitment to creating a great workplace has been recognized by the prestigious Great Place to Work® certification. Join us and contribute to maintaining our exceptional work environment that fosters growth, collaboration, and happiness.

Endless Opportunities: As part of the IHG family, you'll have access to a world of possibilities. IHG is a global leader in the hospitality industry, offering a wide range of career advancement opportunities and professional development programs.

Unforgettable Experiences: Join a team that delivers unforgettable experiences to our guests. At InterContinental Cairo City Stars Hotel, we strive to create memorable moments for every visitor, and you'll be an integral part of that journey.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Same Posting Description for Internal and External Candidates

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today