IT Support Officer

Title: IT Support Officer
Location: New Administrative Capital
Company: The Knowledge Hub Universities (El Sewedy Education)

Implements the IT Operations & Deployment

  • Maintains and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.
  • Ensures desktop computers interconnect seamlessly with diverse systems
  • Supports in testing and deployment of new applications and systems.
  • Installs and configuring computer hardware, software, systems, networks, printers and scanners.
  • Monitors and maintaining computer systems and networks.
  • Responds in a timely manner to service issues and requests.
  • Provides technical support across the company (this may be in person or over the phone).
  • Sets up accounts for new users. Repairs and replaces equipment as necessary

Monitors the Security & Governance 

  • Maintains security strategies.
  • Ensures compliance with IT policies & procedures.

Handles the Vendors & support management 

  • Liaises with vendors and other IT personnel for problem resolution.
     

Technical CompetenciesPossess high level of Operating systems, Hardware and software configuration techniques. Knows how to respond in ticket-based support system.Has a good knowledge & experience in Different OS (Windows, MAC OS, .. .etc.) & HW, Microsoft Office & applications support. Qualifications:Years of Experience: 1 to 3Education: Bachelor of Computer Science/ Computer EngineeringSkills: Communication skills, Time Management, Problem solving
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com