Join Our Team as a Scheduling Solutions Coordinator!

Where? Nasr City, Cairo, Egypt (Where Your Impact Begins!)

What? Full-time, Permanent (No Short-Term Flings!)

Work Week? Monday to Friday, 11:00 am – 8:00 pm (EGY Time) – Plus, Extra Fun Overtime!

How Much?

• Probation: 10,000 EGP (Kickstart Your Adventure!)
• After Probation: 11,000 EGP (Because You're the Star!)
  • Bonus: 21,000 EGP (Every Quarter, Like Magic!)

About Fixcrowd:

Fixcrowd is your go-to team in London, specialising in property maintenance. From minor fixes to major renovations, our friendly and skilled team handles it all with a smile. Whether it’s heating, plumbing, painting, or gardening, we’ve got the expertise to keep your property in perfect condition. With our London-based office and field staff, you can count on us for top-notch service every time.

Your Mission:

As a Scheduling Solutions Coordinator at Fixcrowd, you’ll be the linchpin of our operations, ensuring everything runs like clockwork. Here’s what you’ll be responsible for:

Key Responsibilities:

1. Quick Bookings:

• Respond to customer quotes and job requests within 24 hours.

2. Communication:

• Promptly coordinate with property managers and clients to schedule quotes and jobs.
• Keep thorough notes in the booking app and gather alternative tenant contacts if needed.

3. Engineer Coordination:

• Understand engineers' skills to schedule jobs that maximize efficiency.
• Arrange jobs in nearby locations to reduce travel time.

4. Confirm Bookings:

• Send timely booking confirmations to clients.

5. Engineer Instructions:

• Ensure that engineers receive clear and precise instructions through the booking system.

6. Workload and Scheduling:

• Keep engineers busy and help them meet daily targets.
• Schedule jobs for engineers two days in advance, covering 9 am to 6 pm.

7. Tracking and Reporting:

• Monitor engineers' progress and update job statuses in the booking software.
• Report any potential delays to clients promptly.

8. Verification and Quality Control:

• Use vehicle trackers to verify time spent on jobs.
• Ensure job quality by checking before and after photos.

9. Reporting:

• Complete the morning meeting template and provide daily performance reports.

Why You’re the Ideal Candidate:

• Language Skills: Your English, both spoken and written, is excellent.
• Detail-Oriented: You have a keen eye for detail that ensures nothing is overlooked.
• Tech-Savvy: You’re proficient with Microsoft 365 and ready to use it to manage tasks efficiently.
• Multitasker: You can juggle multiple responsibilities without missing a beat.
• People Skills: You build strong relationships with clients and colleagues alike.
• Quick Learner: You’re eager to dive into the technical aspects and grow with Fixcrowd.
• Experience in Property Maintenance: If you have a background in this field, even better!

Ready to take on a pivotal role at Fixcrowd? Apply now and let your extraordinary skills shine every day!