- Responds to communications from guests, travelagents, and referralnetworks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system
- Creates and maintainsreservations records-usually by date of arrival and alphabetical listingprepares letters of confirmation and promptly processes any cancellations and modifications
- To always update and keep up with the new properties
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests
- Assist customers with the planning and bookings aspect of their queries
- Ensure that hotel confirmation number is acquired from the hotel
- Reconfirming if the hotel received the payment method provided for the booking and/or if the booking is covered by supplier or any payment method by company
- Dealing with the relocation if the booking was not confirmed in the original hotel in case the supplier and contracting failed to secure the space in the original booked one
- Ensure to action any amendment or cancelled request received from the customer
- Assisting the hotel with manual Virtual Credit Card (VCC) if the generated one decline for any reason
- Ensure to action any special request or remark exist in the booking
- Ensure to do the reconciliation correctly and properly on daily basis
- Reconfirm and ensure that all cancelled bookings are checked with the hotel or supplier and if there are charges applied or not
- Ensure that the payment method Virtual Credit Card (VCC) is cancelled if the booking is cancelled especially for dynamic bookings
- Approachingthe hotel to refund the amount if they have charged more than the booked amount OR if they have charged the Virtual Credit Card (VCC) if the booking is cancelled
- Follow up with the agent to get an approval and acceptance to the charge before proceeding with the cancellation
- Follow up with the supplier / hotel regarding the charges waiving
- Update the agent with the final status of their booking
- Shifting of booking should follow the procedure as per the Management
- Book out situation should follow the procedure as per the Management
Bachelor’s Degree in the same fieldAt least 2 years’ experience of experience operation and reservation field, administrative work, and data encoding in the systemEffective communicationAnalytical and Critical thinkingExcellent communication skills: verbal and writtenExcellent problem-solving and negotiating skillsKnowledgeable with hotels and other hospitality industries detailsExpertise in countries and cities information around the worldExcellent in marketing strategiesExcellent computer skills (MS Office in particular)Males OnlyFlexible with afternoon shifts and rotational days off