The International Retail Store Manager will be responsible for overseeing the operations of retail stores across various international locations. This role requires a dynamic and experienced retail leader who can drive sales, ensure high standards of customer service, and manage store staff effectively. The manager will also be instrumental in implementing the store's marketing and promotional strategies to attract and retain customers in diverse markets.
- Key Responsibilities:*
- *Store Operations: *
- Oversee all aspects of store operations, including opening and closing procedures, inventory management, and visual merchandising at various international locations
- Ensure each store is well-maintained, clean, and visually appealing at all times
- Manage stock levels, orders, and deliveries to ensure optimal inventory levels in each store
- *Sales Management: *
- Develop and implement sales strategies tailored to meet and exceed targets in different international markets
- Monitor sales performance and provide regular reports to senior management
- Train and motivate sales staff to achieve individual and team sales goals
- *Customer Service: *
- Ensure that all customers receive exceptional service across all store locations, resolving any customer complaints or issues promptly and professionally
- Develop and implement customer service policies to enhance the shopping experience internationally
- *Team Leadership:*
- Recruit, train, and supervise store staff, including setting work schedules and conducting performance evaluations across multiple locations
- Foster a positive and productive work environment, encouraging teamwork and professional growth
- Lead by example in delivering excellent customer service and achieving sales targets
- *Marketing & Promotions:*
- Collaborate with the marketing team to plan and execute in-store promotions, events, and displays tailored to each market
- Analyze customer feedback and market trends to develop strategies that attract new customers and retain existing ones in different regions
- Engage with local communities and build relationships to increase brand awareness and foot traffic
- *Financial Management:*
- Manage each store's budget, including expenses, sales targets, and profitability
- Ensure accurate cash handling and banking procedures
- Monitor and control operating costs to maximize profitability
- *Compliance & Security:*
- Ensure that all store operations comply with company policies, local regulations, and safety standards in each country
- Implement loss prevention measures to safeguard store assets
Requirements
- Bachelor's degree in Business Administration, Economics, Engineering is preferred
- Minimum of 5 years of experience in retail management, preferably in an international or multicultural environment
- Proven track record of achieving sales targets and managing successful retail stores
- Strong leadership and team management skills
- Excellent communication, interpersonal, and customer service skills
- Ability to work flexible hours and travel internationally as required
- Proficiency in Microsoft Office Suite and familiarity with retail management software
- Fluency in English; knowledge of additional languages relevant to target markets is a plus