Senior Application Support Engineer performs a variety of implementation, deployments, and troubleshooting requiring a wide knowledge of; company products, database engines, operating systems,Installation and configuration SQL server.
The senior Application Support Engineer, as part of the team, will be responsible for:
• Company application administration, Deploy, configure and test the implemented solution based on Technical and Business requirements.
• Execution of DB scripts/extracts as needed.
• React to High Severity issues technical situation that requires immediate attention.
• Responsible for the implementation of our software at customer sites as well as the training of customer staff.
• Assigning priorities to tasks according to their sequence of importance.
• Perform assessment tests with the client’s staff in order to assure the complete understanding of the new system.
• Create fit-Gap analysis and communicate modifications to development team.
• Prepare and update the needed project documents (GAP analysis, and Training schedule …etc.).
• Support and troubleshooting live projects.
• Consulting of the customer.
• Manage and analyze the customers' needs/ business requirements and find the existing Gaps in between as well as work on finding solutions.
• Open to flexible working conditions including after-hours scheduled application maintenance and support.
• Work on-premises and/or customers.
• Bachelor of Computer or equivalent experience.• 3-5 years of experience in deploying software applications including implementation, support and user training.•Experience in relational database Engines (SQL Server),This includes the ability to write SQL queries.• Understanding of common support metrics, available tools, and typical industry standards for excellent support• Strong troubleshooting and multi-tasking skills.• Working continuously on a task until completion.• Good knowledge of applications servers.• Web Service concept.• Good in English, spoken and written.• SQL server administration basics.• Very good presentation and interpersonal skills are required