- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Lead and motivate a team of customer service representatives.
- Provide training and development opportunities to improve customer service skills.
- Monitor customer service performance and identify areas for improvement.
- Gather customer feedback and use it to drive improvements in service delivery.
5-8 years of experience in the retail, FMCG, or hospitality industries is advantageous.Gather customer feedback and use it to drive improvements in service delivery.Strong leadership and interpersonal skills.Excellent communication and problem-solving skills.Ability to manage multiple tasks and prioritize effectively.