- Work a queue of delinquent accounts.
- The job involves for most part of the day- approximately 100-150 calls on a daily basis.
Work is done on a collection system. - Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
- Follow up promises to ensure payments are received Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
- Develop an assertive approach to resolve customer queries.
- Propose settlement to recover delinquent balances (these accounts should be seriously).
- Updating latest contact details of customer on the system and raise regular maintenance to facilitate customer (billing changes, SI changes, reversals etc.).
- To attend the team meeting and regularly highlight problems with solutions encountered during routine.
- Route cases to the Team Leader.
- Achieve the performance targets that has been by the TL.
- Work on reports and debits account as and when required.
- To attend the team meeting and regularly highlight problems with solutions encountered during routine.
- Route cases to the Team Leader.
- Achieve the performance targets that has been by the TL.
- Work on reports and debits account as and when required.
Bachelor's degree in a related field is required.1:2 Years of Experience in collection filed with Banking Sector or financial institutions background.Knowledge of Financial analysis.Excellent communication skills.Excellent Microsoft Office skills.Good command of Arabic and English.