Experienced Inbound Senior Tour Operator required for a travel company in Heliopolis  

Job Summary:
Responsible for managing and coordinating travel arrangements for inbound tourists visiting Egypt. This role involves designing and organizing tour packages, managing reservations, coordinating with service providers, and ensuring a high level of customer satisfaction. The Senior Tour Operator plays a critical role in creating memorable experiences for tourists by leveraging extensive knowledge of Egypt’s attractions, culture, and logistics.

Key Responsibilities:

1. Tour Package Design and Development:
   • Create and customize tour packages based on market trends, customer preferences, and client requests.
   • Design itineraries that highlight Egypt’s historical, cultural, and natural attractions.
   • Ensure tours are competitively priced while maintaining quality standards.
2. Client Management:
   • Handle inquiries from international clients, travel agencies, and tour operators.
   • Provide expert advice and information about destinations, attractions, and travel logistics in Egypt.
   • Manage bookings and confirm reservations for accommodations, transport, and activities.
3. Operations Coordination:
   • Coordinate with local service providers, including hotels, transport companies, guides, and attraction sites, to ensure smooth tour operations.
   • Manage tour logistics, including transfers, excursions, and special requests.
   • Monitor the quality of services provided and handle any operational issues that may arise.
4. Customer Service:
   • Serve as the primary point of contact for inbound tourists before, during, and after their stay.
   • Address and resolve any issues or complaints promptly and professionally.
   • Provide support and assistance to ensure a seamless travel experience for clients.
5. Vendor and Partner Management:
   • Establish and maintain strong relationships with local suppliers, guides, and other partners.
   • Negotiate rates and service agreements to ensure cost-effectiveness and quality.
6. Marketing and Sales Support:
   • Collaborate with the sales and marketing teams to promote tour packages and special offers.
   • Assist in developing promotional materials, online content, and other marketing initiatives targeting international markets.
7. Financial Management:
   • Prepare quotations, manage budgets, and monitor the financial performance of tours.
   • Ensure all payments to suppliers are made on time and in accordance with company policies.
8. Compliance and Documentation:
   • Ensure all necessary permits, insurance, and documentation are in place for tours.
   • Stay updated on travel advisories, safety regulations, and legal requirements for inbound tourism.
9. Reporting and Analysis:
   • Monitor tour performance and gather feedback from clients to improve future offerings.
   • Prepare reports on tour operations, client satisfaction, and financial outcomes.