Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask about questions to quickly understand the root of the problem.
- Track issues through to resolution, within agreed time limits.
- Cooperate with various team members (Project Managers, Architects, QC, Analysts, Product owners, Development team members, etc.).
- Solve Problems, Manage, and Break down, estimate, validate, and verify work activities.
Constantly improving one self’s technical abilities, and cooperate with the surrounding team to improve the whole team.
- Automate tasks through appropriate tools.
- Properly escalate unresolved issues to appropriate internal teams (Development team)
- Prioritize and manage several open issues at one time.
- Monitor system's health and performance
- Ensure high levels of performance, availability, sustainability and security
- Analyze, solve, and correct issues in real time
- Provide suggestions for solutions
- Refine and automate regular processes, track issues, and document changes
- Assist developers with query tuning and schema refinement
- Provide 24x7 support for critical production systems
-Perform scheduled maintenance and support release deployment activities after hours.