Role purpose:
Manage changes opened by E2E Service Change Management customers
Key accountabilities and decision ownership:
• Be accountable for checking the level of quality of CRQs (documentation)
• Support Change owners during the preparation of changes
• Support the change owner to verify all impact of changes to the operated services within Vodafone
• Ensure that all change requests are properly evaluated and authorised by the relevant parties
• Recommend and execute improvement actions
• Be accountable for process compliance within the scope of change management
• Assign the CRQs to the proper pillar inside E2E Service Change Management organization
Core competencies, knowledge and experience:
• Change Management
• Service Management
• DC network Services
• Application Operations & Services
Must have technical / professional qualifications:
• 1-3 Years of Service Management relevant Experience
• Change Management (ITIL)
• Communication skills
• Change Management Processes knowledge
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