The primary function of a Credit Controller is coordinating the debts of existing creditors and deciding whether to allow credit to a debtor – ultimately managing all money borrowed or owed to the business.

Often reporting into a company accountant, the Credit Controller will handle the collection of finances and the resolution of account queries, raising sales invoices and issuing credit notes.

It is also the responsibility of a Credit Controller to manage debt recovery, which if a client has paid late or missed payments could involve stopping the supply of goods and services or undertaking legal action, at worst dealing with bankrupt businesses to negotiate recovery of funds.

It is vital that a Credit Controller builds and maintains close links with all customers, to ensure smooth running of accounts and encourage timely recovery of payments.

Specific duties and responsibilities 

• Generate the statement of account and send it to clients on time as per contact terms.
• Prepare VAT invoice each month and send it to clients.
• Prepare and send bookings and payments required invoices to clients.
• Create manual invoices on system if needed.
• Timely and effective collection of all debts and customers payments.
• Negotiating re-payment plans.
• Maintaining contact with clients to ensure invoices are clear for payment.
• Resolving queries both internally and externally of the disputed cases.
• Posting and allocating daily receipts to operation system to update accounts on system.
• Providing accounts information to internal departments.
• Weekly updates and remarks on ageing report to show each account updated status, and to sales team weekly meeting.
• Prepare frequently and as requested report concerning collections, expected receipts and disputed cases.
• Monitor credit limits of clients and coordinate with sales team provide the need and reasonable credit limits.
• Following up with sales team on daily basis.

Other/extra tasks:

• Reconciliation of credit card transaction (payment gateway, Merchant bank & Bank statement).
• Credit card manual charge and refunds for Prepayment accounts.