Technical Support:

• Provide first-level support for the ERP system, assisting with both software and hardware-related issues.
• Troubleshoot and resolve basic problems related to the ERP system, including connectivity and configuration issues.
• Monitor system performance and respond promptly to any alerts or issues.

System Configuration and Maintenance:

• Assist in the setup, configuration, and routine maintenance of the ERP system.
• Perform regular system checks and updates to maintain optimal performance.
• Support the implementation of patches, updates, and new versions of the ERP software as needed.

User Training and Documentation:

• Assist in providing training to end-users on ERP functionalities and best practices.
• Help develop and update user guides, FAQs, and other support documentation.
• Support in conducting workshops or training sessions for new features or processes.

Collaboration and Communication:

• Work closely with the IT team to ensure the ERP system integrates seamlessly with other systems (e.g., CRM, POS).
• Communicate with vendors and external support teams to assist in resolving more complex issues.
• Collaborate effectively with various teams to understand their needs and ensure the ERP system supports business operations.

Process Improvement:

• Identify and suggest opportunities to improve system efficiency and user experience.
• Provide input to the development team for system enhancements and new features.
• Assist in the planning and execution of system upgrades and migrations.

Reporting and Analysis:

• Help generate reports and analyze data to support business decisions and optimize operations.
• Monitor key performance indicators (KPIs) related to system usage and issue resolution times.