Technical Support Team Leader

SSC Egypt - Egypt - Cairo
  • Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA
  • Oversee all technical activities, including lighting design, project management, and technical support
  • Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development
  • Collaborate with the sales team to understand client needs and deliver customized lighting solutions
  • Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies
  • Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs
  • Monitor and evaluate the performance of the team, implementing improvements and training as necessary
  • Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals
  • Manage project timelines, budgets, and resources to ensure successful project delivery
  • Prepare and present technical proposals, reports, and documentation to clients and stakeholders.E10


Requirements

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field
  • Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support
  • Extensive knowledge of lighting products, technologies, and industry standards
  • Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools
  • Proven leadership and team management skills, with the ability to mentor and develop a high-performing team
  • Excellent communication, presentation, and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Fluent in English; knowledge of Arabic is a plus
  • Ability to travel occasionally to KSA for meetings and site visits
Post date: 8 September 2024
Publisher: LinkedIn
Post date: 8 September 2024
Publisher: LinkedIn