- Provide the necessary maintenance and troubleshooting of IT systems for end user devices.
- Communicate bugs, issues or defects in IT systems to the users through their different support channels & follow-up on open support tickets till they get closed timely and accurately.
- Prepare, maintain & troubleshoot desktops, laptops and MACs.
- Deploy antivirus programs on desktops and laptops for keeping the organization free of viruses.
- Performing preventive maintenance.
- Monitor Information Security Policy Execution on end user devices.
- Installing and configuring computer hardware, operating systems, applications printers and scanners for users.
- Diagnosing and solving hardware/software faults occurred for users.
- Respond and document all troubleshooting and incident management actions via the ticketing system.
- Provide emergency 24 x 7 on-call support on a rotating basis.
- Checking data center (RACs) and Machine Room.
- Collaborate and support the work of other staff engaged in similar functions.
Bachelor degree of Computer Science or Computer Engineering.1-3 experience in the same role.Apple MAC operating system knowledge.Windows system knowledge.MCSA and CCNA.In-depth knowledge of hardware and software.