upervise all facilities related to reception area and customer (receiving, delivery and waiting customer areas, car washing
. Assures the reception area is permanently earning customer confident.
. Assures that staff inside the reception are successfully reflecting professionalism when dealing with customers .
. Assures smooth traffic control for vehicles inside the reception area (For reception – Vehicle hand over).
. Assures effective cooperation between the reception, workshop, and parts department to guarantee level of customer satisfaction.
. Motivate the service advisor’s staff .
. Supervise and ensure the implementation of seven steps technique for reception. |
BSC. Automotive or Mech. Engineering3 to 5 years of experience in the same position.Reception managementCustomer care & Complaint handling skillsFull operation basic problem diagnostic skillsfully aware of job order processingProblem solving and Negotiation skills.