Customer service - Customer support - Telesales - Inbound and outbound calls
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information
- Follow up with potential customers
Excellent English languageGood communications skillsWorking on CRM system and Google or MS products