A) Strategic planning\:

·         Participates in brainstorming meetings with top management and other departments to set the main strategic directions through setting the main internal and external issues in accordance with strategic directions.

·         Participates in SWOT analysis to define internal strengths and weaknesses and external opportunities and threats.

·         Participates in risk & opportunities assessment reports to enhance strengths and opportunities and prevent or reduce weaknesses and threats.

B) company objectives\:

·         Prepare objectives outline in accordance with the corporate & company strategic planning directions.

·         Assist departments to set their objectives at the beginning of the year.

·         Prepare a follow-up report to review the status of the achievement.

·         End of year evaluation of objectives performance -Take corrective action against gaps -set New Year outline.

C) Management systems\:

·         Identifying resource requirements and ensuring that adequate resources are available to meet the requirements of ISO Standards for the QHSE systems.

·         Take actions to issue/update integrated systems (QHSE systems, corporate requirements, internal systems/requirements).

·         taking accountability for the effectiveness of the quality management system, of the petroleum services company.

·         ensuring that the QHSE policy and QHSE objectives are established for the QHSE management system and are compatible with the context and strategic direction of the organization.

·         Determining the external/internal issues that are relevant to our business.

·         understanding the needs and expectations of Interested Parties.

·         Identifying and evaluating the risks to the business and sharing in strategic planning.

·         Planning for Changes and controlling the effect of that changes on the system.

·         Follow up with related departments on any modifications required for the integrated system.

·         Prepare with related departments internal documents for new processes uncovered by the current integrated system.

·         Take actions for upgrading systems to meet new issues of management systems.

·         Prepare the internal audit plan to cover all activities/ processes.

·         Conduct planned and unplanned audits to review system effectiveness.

·         Review the audit records (checklists & NCRs).

·         Follow up on departments for closing audit results.

·         Approve the internal audit report and communicate to the employees.

·         Review system document control with a supervisor.

·         Review the effectiveness of corrective action taken vs.

o    Objectives & KPIs.

o    Internal audit NCRs.

o    External audits NCRs.

D)  Customer relationship

·         Follow up and investigate received customer complaints.

·         Analysis of received customer satisfaction data and follow-up related corrective actions.

·         Responsible for preparing documents related to QA for 2nd and 3rd party audits.

·         Prepare Customer’s prequalification files for approval.

E) other tasks

·         Train the new employees / provide awareness for systems and documents.

·         Special training for employees (QMS – strategic planning – introduction to lean manufacturing – etc.).

·         Prepare/Participate in top management meetings related to QHSE management systems.

·         Enhance and take actions to issue/update integrated systems (QHSE systems, corporate requirements, internal systems/requirements).

·       Maintain orderly records to demonstrate compliance with approved specifications and 3rd party auditors.

·       Documented Information control\:

o   Issue an amendment code for approved change requests.

o   Obtain required sign-off on approved changes/new issues as per current documents.

o   Create and update the Controlled document list, and file original documents.

o   Register all changes on the controlled documents resulting from preventive and corrective actions.

o   Control the external documents list.

·       Internal audits\:

o   Conduct internal audits on activities/ processes according to the integrated management system.

o   Recommend/follow up preventive actions to ensure reduction of nonconformity.

o   Prepare/review audit records (checklists/ NCRs).

o   Review the Internal & External audit reports.

o   Follow up on the corrective action taken of internal audits and measure the action’s effectiveness.

·       Follow up on the corrective action taken of External audits and measure the action’s effectiveness.

·       Follow up on departments for closing the external audit findings.

·       Responsible for awareness sessions for employees on policies and procedures.

• Recommend/follow up preventive actions to ensure reduction of nonconformity.

• Review all changes on the controlled documents resulting from preventive and corrective actions.

• Follow-up and investigate documents related to customer’s complaint.

• Technical support to HSE staff.

• Check any technical points regarding customer complaints.