A) Strategic planning\:
· Participates in brainstorming meetings with top management and other departments to set the main strategic directions through setting the main internal and external issues in accordance with strategic directions.
· Participates in SWOT analysis to define internal strengths and weaknesses and external opportunities and threats.
· Participates in risk & opportunities assessment reports to enhance strengths and opportunities and prevent or reduce weaknesses and threats.
B) company objectives\:
· Prepare objectives outline in accordance with the corporate & company strategic planning directions.
· Assist departments to set their objectives at the beginning of the year.
· Prepare a follow-up report to review the status of the achievement.
· End of year evaluation of objectives performance -Take corrective action against gaps -set New Year outline.
C) Management systems\:
· Identifying resource requirements and ensuring that adequate resources are available to meet the requirements of ISO Standards for the QHSE systems.
· Take actions to issue/update integrated systems (QHSE systems, corporate requirements, internal systems/requirements).
· taking accountability for the effectiveness of the quality management system, of the petroleum services company.
· ensuring that the QHSE policy and QHSE objectives are established for the QHSE management system and are compatible with the context and strategic direction of the organization.
· Determining the external/internal issues that are relevant to our business.
· understanding the needs and expectations of Interested Parties.
· Identifying and evaluating the risks to the business and sharing in strategic planning.
· Planning for Changes and controlling the effect of that changes on the system.
· Follow up with related departments on any modifications required for the integrated system.
· Prepare with related departments internal documents for new processes uncovered by the current integrated system.
· Take actions for upgrading systems to meet new issues of management systems.
· Prepare the internal audit plan to cover all activities/ processes.
· Conduct planned and unplanned audits to review system effectiveness.
· Review the audit records (checklists & NCRs).
· Follow up on departments for closing audit results.
· Approve the internal audit report and communicate to the employees.
· Review system document control with a supervisor.
· Review the effectiveness of corrective action taken vs.
o Objectives & KPIs.
o Internal audit NCRs.
o External audits NCRs.
D) Customer relationship
· Follow up and investigate received customer complaints.
· Analysis of received customer satisfaction data and follow-up related corrective actions.
· Responsible for preparing documents related to QA for 2nd and 3rd party audits.
· Prepare Customer’s prequalification files for approval.
E) other tasks
· Train the new employees / provide awareness for systems and documents.
· Special training for employees (QMS – strategic planning – introduction to lean manufacturing – etc.).
· Prepare/Participate in top management meetings related to QHSE management systems.
· Enhance and take actions to issue/update integrated systems (QHSE systems, corporate requirements, internal systems/requirements).
· Maintain orderly records to demonstrate compliance with approved specifications and 3rd party auditors.
· Documented Information control\:
o Issue an amendment code for approved change requests.
o Obtain required sign-off on approved changes/new issues as per current documents.
o Create and update the Controlled document list, and file original documents.
o Register all changes on the controlled documents resulting from preventive and corrective actions.
o Control the external documents list.
· Internal audits\:
o Conduct internal audits on activities/ processes according to the integrated management system.
o Recommend/follow up preventive actions to ensure reduction of nonconformity.
o Prepare/review audit records (checklists/ NCRs).
o Review the Internal & External audit reports.
o Follow up on the corrective action taken of internal audits and measure the action’s effectiveness.
· Follow up on the corrective action taken of External audits and measure the action’s effectiveness.
· Follow up on departments for closing the external audit findings.
· Responsible for awareness sessions for employees on policies and procedures.
• Recommend/follow up preventive actions to ensure reduction of nonconformity.
• Review all changes on the controlled documents resulting from preventive and corrective actions.
• Follow-up and investigate documents related to customer’s complaint.
• Technical support to HSE staff.
• Check any technical points regarding customer complaints.
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