• Install and configure hardware and software components
To ensure ease of use.
• Support and troubleshoot hardware and software problems.
• Repair or replace damaged devices.
• Maintenance of used devices and resolution of open tickets as soon as possible.
• Keep pace with the development of my technologies and maintenance of devices and networks. To meet accessibility requirements as per IT policies and recommendations.
• Fully upgrade the system to enable compatible software on all computers.
• Install and upgrade antivirus software to ensure user-level security.
• Conduct tests and evaluations of new software and hardware.
• Communicate with maintenance service suppliers, contacts and supervise the follow-up of maintenance if necessary.
• Ensure compliance with the organizational and administrative policies of the Information Technology Department and quality standards.
• Solve accidents and problems in systems and services related to devices in accordance with the policies and procedures of the Information Technology Department.
• Work closely with the Director of Operations and Maintenance to maintain the goals and objectives of the Networks, Communications and Information Technology Department.
• Conduct a weekly review with managers.
Skills
- Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
- Skilled in fixing issues pertaining to smartphone applications and software.
- Proven record of exhibiting excellent image deployment tasks at an enterprise level.
- Adept in attending to remotely installing, upgrading, and repairing requests of individual computer parts.
- Preferably with a certificate in maintenance A+.
- Focus on results and focus on customers
- Ability to withstand work pressure.
- Ability to communicate effectively in writing and verbally with others in both Arabic and English.
- Has a certificate or skill in using Microsoft Office 365 and remote maintenance programs.