• Install and configure hardware and software components

 To ensure ease of use.

• Support and troubleshoot hardware and software problems.

• Repair or replace damaged devices.

• Maintenance of used devices and resolution of open tickets as soon as possible.

• Keep pace with the development of my technologies and maintenance of devices and networks. To meet accessibility requirements as per IT policies and recommendations.

• Fully upgrade the system to enable compatible software on all computers.

• Install and upgrade antivirus software to ensure user-level security.

• Conduct tests and evaluations of new software and hardware.

• Communicate with maintenance service suppliers, contacts and supervise the follow-up of maintenance if necessary. 

• Ensure compliance with the organizational and administrative policies of the Information Technology Department and quality standards.

• Solve accidents and problems in systems and services related to devices in accordance with the policies and procedures of the Information Technology Department.

• Work closely with the Director of Operations and Maintenance to maintain the goals and objectives of the Networks, Communications and Information Technology Department.

• Conduct a weekly review with managers.

Skills

• Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
• Skilled in fixing issues pertaining to smartphone applications and software.
• Proven record of exhibiting excellent image deployment tasks at an enterprise level.
• Adept in attending to remotely installing, upgrading, and repairing requests of individual computer parts.
• Preferably with a certificate in maintenance A+.
• Focus on results and focus on customers
• Ability to withstand work pressure.
• Ability to communicate effectively in writing and verbally with others in both Arabic and English.
• Has a certificate or skill in using Microsoft Office 365 and remote maintenance programs.