Key Accountabilities & Decision Ownership

Leading of processes connected to change management

•    Review the RFC Fields
•    Assess changes Impact/risk
•    Communicate with the technology stakeholders that may be impacted
•    Discuss Daily Changes in Daily CAB (Change advisory Board)
•    Authorize The Approved RFC
•    Define and Measure success metrics and monitor change progress

Technical Background    

•    Strong Knowledge and Mobile Network Technologies to assess the RFC
•    Strong IT background.
•    Strong Technical knowledge in Services domains
•    Hands on experience ITIL framework
•    Hands in experience in SW Products development and Agile Methodologies

Stakeholder Management

•    Strong Communication to stockholder
•    Conflict resolution.
•    Apply best practice methodologies 
•    Consult and Coach Project teams regarding CM Process
•    Coordinate efforts with Other Specialist

Communication / Feedback

•    Running daily and Weekly CAB
•    Follow up on the previous day changes that implemented successfully
•    Follow-up to respond to the RFC requesters
•    Communicate to the CC with the changes that will impact the customers or changes that will impact CC daily operations to get Their approval

Core Competencies, Knowledge, and Experience

Technical / Professional Expertise

•    Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
•    Basic Understanding of 2G-3G-4G telecom networks, network elements and telecom services. 
•    ITIL Foundation Certificate
•    IT Knowledge
•    Agile PM knowledge
•    Communication skills
•    Leadership skills
•    Strong decision making