Key Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Respond promptly to customer inquiries.
- Communicating with customers through various channels (Phone - Chat - Email).
- Acknowledging and resolving customer complaints, and following up to ensure resolution.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with other departments as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
- Provide feedback to other departments to help improve sales, marketing, and business processes
Bachelor’s degree in any related field.1-3 years of Proven customer support experience or experience as a Client Service Representative.Strong phone contact handling skills and active listening.Familiarity with CRM systems and practices.Excellent communication and presentation skills.Ability to multi-task, prioritize, and manage time effectively.Attention to detail to be able to provide written communication to customers that is free of spelling or grammatical errors.Adaptability and flexibility in order to deal with different customers and needs in a short period of time.Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner.Males are most welcome to apply.Working Conditions:8 Working hours including 1-hour break Last shift end 11:00 PMFlexible to work on a rotational shiftDays off: 2 days off (rotational)