Responsibilities
- Build excellent, strong and long lasting client relationships at a strategic and operational level as the focal lead point of contact with clients.
- Actively seek out opportunities to develop incremental business with key clients
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Verbal and written briefing of client requirements back to the agency team.
- Management of client and project budgets
- Follow up with finance department to facilitate accurate monthly invoicing, follows up on accounts receivables; helps prepare regular reporting/reconciliations
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare monthly reports on account status.
- Implement the business plan and deliver the achievement of volume and sales objectives
- Analyze the Digital market business and monitor the sales and brand strategy
- Review / develop all creative brief and business objectives for the engagements in which they are involved to ensure quality standards and client expectations are met and exceeded
Bachelor's degree or equivalent experience+2 years' of proven success in client managementDigital marketing agency experience is a mustFamiliarity with sales performance metricsProduction and PR experience is a plusStrong negotiation, presentation and communication skills