- Install, configure, and maintain computer systems, HW/SW, networks, printers, and scanners.
- Manage Engine operations and ticket handling.
- Resolves Manage Engine tickets and updates to users.
- Respond promptly to service issues and requests.
- Providing technical support across the company in person, over the phone, or remotely.
- Setting up accounts for new users.
- Testing new technology and policies with users.
Minimum one year of experience in IT support. Experience with a variety of operating systems and software applications. Good communication and documentation skills. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint & Outlook).