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Nile Projects & Trading Co. is hiring a Service Advisor

• Company Overview

Nile Projects & Trading Co. is a major player in Egypt’s automotive market, being the nations’ Sole Distributor & importer for Bridgestone & Firestone tires as well as JAMAK wheels in addition to multi brand batteries & accessories privileges the company as the largest Tires & accessories distributor in Egypt & one of the major players in the MENA region.

• Job Description
• Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Systems 
• Technically competent to understand the customer’s needs and requirements and accordingly raise Service Orders.
• Able to provide detailed explanations on jobs to be carried out on vehicles.
• Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
• Ability to advise customers on the required vital jobs.
• Should have flair for Selling Value-added Services, Service Contracts, and accessories.
• Able to make every effort to resolve Customer Complaints and ensure the customer has a positive ownership experience. 
• Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
• Conduct NPS Survey during vehicle delivery to get customer’s feedback on their experience at the Toyota service center
• Raise Warranty approvals 
• Raise special orders for parts not available and follow up and keep customers informed.
• Prepare Invoices on Systems and arrange for Active delivery of vehicles.
• Follow up payments of credit customers and ensure collection within the stipulated time.
• Conduct post-service follow-up to ensure customer satisfaction.