Service Advisor

lxbfYeaa - Egypt - Egypt

You are about to apply for a job at one of the top employers in the MENA region!

Ready to be part of one of the market leaders in Egypt? Apply now!

Nile Projects & Trading Co. is hiring a Service Advisor

  • Company Overview

Nile Projects & Trading Co. is a major player in Egypt’s automotive market, being the nations’ Sole Distributor & importer for Bridgestone & Firestone tires as well as JAMAK wheels in addition to multi brand batteries & accessories privileges the company as the largest Tires & accessories distributor in Egypt & one of the major players in the MENA region.

  • Job Description
  • Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Systems 
  • Technically competent to understand the customer’s needs and requirements and accordingly raise Service Orders.
  • Able to provide detailed explanations on jobs to be carried out on vehicles.
  • Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
  • Ability to advise customers on the required vital jobs.
  • Should have flair for Selling Value-added Services, Service Contracts, and accessories.
  • Able to make every effort to resolve Customer Complaints and ensure the customer has a positive ownership experience. 
  • Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
  • Conduct NPS Survey during vehicle delivery to get customer’s feedback on their experience at the Toyota service center
  • Raise Warranty approvals 
  • Raise special orders for parts not available and follow up and keep customers informed.
  • Prepare Invoices on Systems and arrange for Active delivery of vehicles.
  • Follow up payments of credit customers and ensure collection within the stipulated time.
  • Conduct post-service follow-up to ensure customer satisfaction.

 


B sc. Mechanical Engineering or equivalent.2:4 years’ experience in a similar position.Ability to use Microsoft Office to include Microsoft Word, Excel and Email.Excellent customer service, interpersonal, and communication skills.Strong organizational, decision making, and problem-solving skills.
Post date: 27 August 2024
Publisher: Wuzzuf .com
Post date: 27 August 2024
Publisher: Wuzzuf .com