- Receiving and reviewing clients' emails for additions, Deletions, Replacement cards and discount cards.
- Reply to the client in case of any missing documents or data, and follow up.
- Help the client with any inquiry about the request.
- Send the request to the insurance company and ensure the insurers are committed to the SLAs and escalation if otherwise.
- Using company system in sending and archiving requests.
- Following up on the request & Reply to the client once the request is done.
- Reviewing the request in terms of adherence to the policy guidelines and alerting the CR specialist if the request doesn’t comply with the guidelines.
- Prepare quarterly reports with (Number of requests, SLAs, any trends from the insurers, mobile numbers we received, highest growing accounts, accounts with most deletions).
- Visits to the insurance companies if needed to finalize bulk delayed requests.
- Other tasks that could be requested by the direct manager.
Bachelor’s degree.1-2 years experience is preferred.Excellent written and spoken English.Advanced computer skillsCustomer Oriented.Detailed Oriented.Time Management Skills.Problem-Solving Skills.Excellent communication and skills.Excellent formal correspondence through emails and messages.