- Customer Support: Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service.
- Needs Identification: Understand customer needs and provide guidance on utilizing specific features and services.
- Issue Analysis: Diagnose and analyze product malfunctions and provide actionable solutions.
- Configuration and Setup: Configure and optimize printer settings for peak performance and provide necessary technical assistance.
- Troubleshooting and Repairs: Identify and troubleshoot technical issues, escalating to the appropriate team when necessary.
- Operational Support: Collaborate with operations to ensure hardware issues are addressed promptly and effectively.
- Reporting: Compile detailed reports on daily customer service operations and any customer complaints, submitting these to the line manager.
Education: Bachelor’s degree in a related field or equivalent professional experience.Experience: Previous experience in a similar customer support or technical role is preferred.Customer Service Skills: Strong expertise in customer support, service, and experience management.Communication: Excellent phone and chat etiquette; strong verbal and written communication skills.Technical Proficiency: Familiarity with relevant software tools and a strong understanding of printer setup and configuration.Problem-Solving: Exceptional problem-solving abilities to quickly diagnose and resolve technical issues.Multitasking: Ability to manage multiple tasks and prioritize effectively.Attention to Detail: Keen attention to detail and a proactive approach to solving problems.Flexibility: Comfortable working in a hybrid environment (combination of office and remote work).