Jobs / Call Center Jobs / Call Center Agent - El Gouna

Call Center Agent - El Gouna

lxbfYeaa - Egypt - Hurghada
Employment: Full Time

Responsibilities:


  • Provide advanced service information and respond to complex homeowner questions about their needs.
  • Record and process homeowner orders selecting the most appropriate approach based on predefined options.
  • Liaise with other units to solve any homeowner complaint within the requested duration.
  • Respond to basic and advanced homeowner issues such as inquiries, exchanges, and complaints; escalate appropriately.
  • Make calls to allocated homeowners to develop relationships. Provide a first point of contact for resolving homeowner queries and complaints.
  • Enter relevant information into the CRM system after each contact with a homeowner to ensure that the organization has quality data to enable effective customer retention.

Job Requirements:


  • Bachelor’s degree in administration or any other similar fields.
  • Preferably living in Gouna/Hurghada
  • Ideal experience: 1 year of experience in related field.
  • Exceptional oral and written use of English language
  • Exceptional communication skills
  • Proficient in Microsoft Office, Excel, Word and Outlook

Apply on the Job Website
Post date: 19 August 2024
Publisher: LinkedIn
Post date: 19 August 2024
Publisher: LinkedIn