Takes the lead in reinforcing the vision of ADIB. Continually spearheads the drive to proactively enhance the customer experience via leadership in people management / team building, continuous process improvement and co-ordination with product development. Develops and implements business relationship building and acquisitions initiative.

Responsibilities

Sales/Relationship Management:

• Seek new business opportunities and develop them to maximize business growth.
• Achieve payroll & deposits targets via marketing and cross selling the wide range of products to existing/ potential customers attracting new deposits.
• Communicates the mission, vision, values and progress of ADIB to branch team.
• Provides leadership to a specific branch with a strong focus on sales, sales management and people management.
• Personally effective at building the business, deepening relationship and increasing targeted customer base through the execution of an effective sales process.
• Accountable for meeting financial targets.
• Ensures implementation of ADIB strategy through action plans aimed at acquiring, servicing and building targeted customers through relationship with ADIB.
• Develops and implements branch sales plan.
• Approve expenses within the assigned approval powers
• Provide regular and constructive feedback to management on the operational / business performance of the new branch concept.
• Manage, coach & train Branch Staff with the aim of elevating service level and creating team work spirit
• Optimizes branch trade area opportunities to develop target market potential and area profitability.
• Ensures that the branch team is properly trained to enable them to deliver.
• Ensures the safety and soundness of ADIB assets; applies and complies with all ADIB policies and procedures and regulatory requirements.
• Provides clear communication of objectives and plans to achieve them.
• Networks within the community in order to acquire new and enhance existing customer relationships and meet corporate objectives.
• Visible in representing ADIB’s commitment to the customer segments we serve.
• Achieving branch budget via effective sales management.
• Assist management in conducting management of change.
• Monitor and control Branch’s attrition, quality of services, quality of files, etc.
• Handle escalated customer issues, feedback and complaints
• Motivates the branch team to provide a superior banking experience.
• Handles more complex targeted customers relationships directly.

CBE, Compliance, Audit, Procedures:

• Designated as overall in-charge of the branch’s operating policies and procedures, compliance and control. Ensures proper implementations, reviews, recommends changes/improvements.
• Reviews/performs branch audits: ensures operational and cash control, contingency plans etc. are maintained and exceeds audit standards.
• Ensure implementation of all Bank & CBE regulations and compliance in every activity of the Branch.
• Ensure that all staff are abiding to Bank policies/ procedures, KYC, CBE & compliance regulation as well as properly monitored and follow up on the quality of files.

Service and Productivity:

• Works towards Cycle time reduction, continues process improvement programs, customer satisfaction initiatives and empowerment activities related to service.
• Reviews relevance of all service indicators and recommends changes/improvements. Updates everyone on the changes.
• Ensures that service standards are achieved.
• Reviews data on usage of each type of access channel and thinks of ways to restructure the set-up to encourage customers to go to the desired channels.
• Guarantee the availability of a trained contingency force during emergencies.
• And any other assigned tasks.

Qualifications

minimum 10 years of retail or financial services experience