Branch Manager- Mall of Egypt

Takes the lead in reinforcing the vision of ADIB. Continually spearheads the drive to proactively enhance the customer experience via leadership in people management / team building, continuous process improvement and co-ordination with product development. Develops and implements business relationship building and acquisitions initiative.


Responsibilities

Sales/Relationship Management:

  • Seek new business opportunities and develop them to maximize business growth.
  • Achieve payroll & deposits targets via marketing and cross selling the wide range of products to existing/ potential customers attracting new deposits.
  • Communicates the mission, vision, values and progress of ADIB to branch team.
  • Provides leadership to a specific branch with a strong focus on sales, sales management and people management.
  • Personally effective at building the business, deepening relationship and increasing targeted customer base through the execution of an effective sales process.
  • Accountable for meeting financial targets.
  • Ensures implementation of ADIB strategy through action plans aimed at acquiring, servicing and building targeted customers through relationship with ADIB.
  • Develops and implements branch sales plan.
  • Approve expenses within the assigned approval powers
  • Provide regular and constructive feedback to management on the operational / business performance of the new branch concept.
  • Manage, coach & train Branch Staff with the aim of elevating service level and creating team work spirit
  • Optimizes branch trade area opportunities to develop target market potential and area profitability.
  • Ensures that the branch team is properly trained to enable them to deliver.
  • Ensures the safety and soundness of ADIB assets; applies and complies with all ADIB policies and procedures and regulatory requirements.
  • Provides clear communication of objectives and plans to achieve them.
  • Networks within the community in order to acquire new and enhance existing customer relationships and meet corporate objectives.
  • Visible in representing ADIB’s commitment to the customer segments we serve.
  • Achieving branch budget via effective sales management.
  • Assist management in conducting management of change.
  • Monitor and control Branch’s attrition, quality of services, quality of files, etc.
  • Handle escalated customer issues, feedback and complaints
  • Motivates the branch team to provide a superior banking experience.
  • Handles more complex targeted customers relationships directly.


CBE, Compliance, Audit, Procedures:

  • Designated as overall in-charge of the branch’s operating policies and procedures, compliance and control. Ensures proper implementations, reviews, recommends changes/improvements.
  • Reviews/performs branch audits: ensures operational and cash control, contingency plans etc. are maintained and exceeds audit standards.
  • Ensure implementation of all Bank & CBE regulations and compliance in every activity of the Branch.
  • Ensure that all staff are abiding to Bank policies/ procedures, KYC, CBE & compliance regulation as well as properly monitored and follow up on the quality of files.


Service and Productivity:

  • Works towards Cycle time reduction, continues process improvement programs, customer satisfaction initiatives and empowerment activities related to service.
  • Reviews relevance of all service indicators and recommends changes/improvements. Updates everyone on the changes.
  • Ensures that service standards are achieved.
  • Reviews data on usage of each type of access channel and thinks of ways to restructure the set-up to encourage customers to go to the desired channels.
  • Guarantee the availability of a trained contingency force during emergencies.
  • And any other assigned tasks.


Qualifications

minimum 10 years of retail or financial services experience

تاريخ النشر: ١٨ أغسطس ٢٠٢٤
الناشر: LinkedIn
تاريخ النشر: ١٨ أغسطس ٢٠٢٤
الناشر: LinkedIn