- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Job Responsibilities 1-Work shop drawings preparation.2-Items quantities estimation.3-Making invoices( clients - sub-contractors).4-Dealing with suppliers& contractors.5-Tendering & pricing BOQs.6-Structural design knowledge.7-Items pricing and cost control. Qualifications .3-5 years Experience.Well negotiator.Very good command of English.Hard worker.Fast response.Very good communication skills Programs.CAD(2D&3D).Revit.Structural design programs.Microsoft Office