Customer Care Representative (UK Account) - Cairo & Alexandria - Grads only

lxbfYeaa - Egypt - Egypt
  • Customer Care Representative to deal with UK customers for Vodafone.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions .
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

 

Benefits: 

  • Work completely from home for centerless employees (Outside of Cairo and Alex).
  • Work from home opportunity with only one month and a half from the premises (For Cairo & Alex employees).
  • Transportation provided with no extra cost.
  • Best workplace in Egypt. Award winning work environment that encourages & supports career progression.
  • Paid online training from home without the need of any previous experience.
  • Annual leave balance.
  • Attractive salaries plus great bonus schemes.
  • All equipment will be provided (laptop or PC & headset) along with an allowance to cover the charges of the internet.
  • Social insurance plus a great medical insurance plan.

 

Full-time:

  • Working days: 5 days and 2 days off.
  • 9 Working hours including breaks (Rotational shifts).
  • The first 3 to 4 weeks will be online training from home (from 9 am to 5 pm).
  • After the training, you will work from the premises for a month and a half and after then you will start working from home again.
     

Fluency in English is a must.Strong phone and verbal communication skills along with active listeningAbility to multi-task, set priorities and manage time effectivelyFlexibility to work in rotational shifts.Ability to work easily and efficiently among a teamEgyptians onlyGraduates only
Post date: 10 August 2024
Publisher: Wuzzuf .com
Post date: 10 August 2024
Publisher: Wuzzuf .com