- Follow the day-to-day operational tasks related to running solutions to ensure continuity of work by monitoring all city touchpoints & access nodes (active and passive), opening tickets to internal and external teams, and acting on outages according to the operations manual and agreed processes.
- Follow up and escalate the opened tickets with different stakeholders and responsible teams internally and externally according to the agreed escalation matrix and processes.
- Gathering information, analyzing, and documenting all city daily incidents, generating daily, weekly, and monthly reports.
- Resolve and/or assign different support tickets or incident tickets according to the defined process and operations manual.
- Work with, cooperate & support different teams internally and with external different stakeholders depending on smart city systems.
- Understand the components of running systems and suggest areas for improvement in internal processes along with possible solutions.
- Identify and notify risks to management, and propose solutions and ideas to manage them.
- Support the direct supervisor with a daily briefing by preparing incident reports with evidence during shift hours.
- Strong adherent to dynamic changes and direct supervision of unregular requests (events, external top management visits, urgent projects).
Bachelor's Degree / Computer Science or Engineering degree is preferredNetworking and infrastructure background are a must.Good command of EnglishReporting skills.Preferred Skills: Solid knowledge of networking, dispatching field tickets, and access network troubleshooting.High Analytical Skills for identifying solutions to complex problems.Fast Learner, able to propose new ideas for continuous improvements.Flexibility regarding new topics, and quick understanding of new market demands including technology and business topics.High motivation to take responsibility and provide insights for decision-makers.Capability to benchmark competitors and identify ideas for having competitive edge products.Strong interpersonal skills, ability to communicate, drive business, lead changes, and co-operation.Strong communication and presentational skills.