This vacancy is for COTHERM EGYPT one of GROUPE ATLANTIC Companies in Egypt

The CRM - Order Processing will play a role in ensuring the smooth operation of our sales department by managing and processing orders for both local and export markets. The ideal candidate will be detail-oriented, highly organized, and possess excellent communication skills to effectively deal with customers, suppliers, and internal teams. This role is essential in maintaining the highest level of customer satisfaction and operational efficiency.

Key Responsibilities:

1. Order Management:
   • Process sales orders accurately and promptly for local and export customers.
   • Verify order details and ensure compliance with company policies and customer requirements.
   • Coordinate with the sales team to confirm order specifications and delivery timelines.
2. Export Documentation and Compliance:
   • Prepare and manage all necessary export documentation, including invoices, packing lists, certificates of origin, and customs declarations.
   • Ensure compliance with international trade regulations and export control laws.
   • Deal with freight forwarders and shipping companies to arrange and track shipments.
3. Customer Service:
   • Serve as the primary point of contact for order-related inquiries from customers.
   • Provide timely updates to customers regarding order status, shipment tracking, and delivery schedules.
   • Resolve any issues or discrepancies related to orders, working closely with the sales, logistics, and finance teams.
4. Forecasts & Process Improvement :
   • Identify and implement improvements to the order processing workflow to enhance efficiency and accuracy.
   • Compile and follow up customer’s forecast’s reliability