Responsibilities
- Act as a technical escalation point and take lead on sensitive client issues that require immediate escalation and attention.
- Design, implement and recommend technology solutions including directory, messaging, database, systems management, server virtualization, network storage and security to clients.
- Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
- Debug complex problems.
- Independently install and upgrade desktop and networking software and hardware as needed.
- Maintain detailed awareness and understanding regarding current software and technical procedures.
- Perform complex network functions.
- Interface with third party vendors to assist with problem resolution.
- Adhere to all company internal policies and procedures.
- Work the required hours to complete assigned tasks
Education/Experience/Skills RequirementsBachelor's Degree in Computer Science or a related field from an accredited university2-4 years of technical experience with increasing responsibilityMicrosoft Exchange and Active Directory design, implementation and administration skills are requiredBackup & Disaster Recovery planning and implementation skills are requiredStrong background in networking (Firewalls, Cisco routers/switches, network protocols, VPN. . .) is requiredNetwork storage (SAN, NAS, Backup) experience required.HyperV/VMware Server Virtualization experience required.Scripting, Powershell, and coding skills are a plusSenior Level Industry CertificationsMicrosoftVMwareCiscoExperience working in an outsourced IT consulting environment is a plusMust have strong written and verbal communication skillsMust be adaptable and capable of learning new software quickly.