Role Purpose:
• Leading a team that is responsible to analyze and troubleshoot E2E Voice & Data network performance issues and ensure the best Mobile network performance through alignment and cooperation with Radio, CE, core, SM teams.
• Leading a team that is responsible to analyze and troubleshoot benchmark and customer experience raised issues related to Mobile network to ensure best customer experience.
• Able to Perform necessary network tunning and optimization and work with different domains to suggest improvement actions.
• Able to Audit Network E2E Voice & Data domains nodes to detect network quality impacting spots and conduct the needed investigations for enhancements.
• Able to ensure Service quality assurance for the activities to give the Go/No Go decision for the planned core Network Nodes changes based on utilizing different tools.
• Crowdsourcing platform performance monitoring/analysis, spotting gaps/opportunities vs competitions, recommendations towards performance improvement.
Whats needed from you:
Key Accountabilities and Decision ownership:
- Troubleshooting and Auditing E2E Mobile Network including Google/Facebook CDNs, DNS, Load balancers, GGSNs, Optimizer, CS and IMS Nodes
Key performance indicators:
- Performance improvement of Voice & Data KPIs and resolution of any performance degradation issues in Local Benchmark campaigns, NTRA, and Vodafone Group networks exam.
- Best utilization of different tools to assess all core nodes performance to indicate the actual customer experience.
- Ensure delivering the best Core Nodes network quality performance indicators from both Technology & customers perspectives for the Voice & Data network domains.
Skills required:
Must have technical / professional qualifications:
- B.Sc or M.Sc Degree in communication / electronics engineering.
- Deep Knowledge in Voice (CS & IMS) and Packet Core domains, Radio knowledge is a Plus.
- Hands on experience using analytics systems and troubleshooting tools like Wireshark.
- Traces and KPIs analysis skills
- Well Knowledge for 3G/4G/5G Networks topologies and flows
- IMS/CS Networks topologies and flows
• Troubleshooting skills for different network cases
• Pcaps analysis skills for different PS Network nodes traces
• TCP Analysis skills for wiresharks traces
• IP routing skills and basic knowledge
• Interworking skills with different teams (Radio, CPN, Transmission , Fixed) Teams
• Minimum experience +5 Years