- Serve as member of the Admission and Registration, participating in discussions, decisions, problem solving, and policy making.
- Provide administrative support by coordinating, implementing, and evaluating the admission services functions.
- Provide oversight of the full admissions process from inquiry to enrollment.
- Ensure focus on quality of customer service while achieving key goals.
- Provide training to new staff and ongoing professional development when new process, policy, procedures, and system upgrades are introduces.
- Assist in developing the communication plan for admission of students in collaboration with the Registrar.
- Ensures the security of private and confidential student information.
- Preparing statistical reports and analysis.
- Ensures compliance with institutional policies and collaborates on procedures in support of those policies pertaining to the admission of students in undergraduate, graduate, foundation, and professional certification programs.
- Administering, reviewing, and maintaining accurate student records.
- Liaising with academic units regarding the assessment of transfer credit when requested.
- Assist in providing guidance and follow-up with Admission team for any student enquiries through direct meetings, live, chat, phone calls and emails in a professional manner.
- Conduct student interviews and guidance on supporting admission criteria as required.
- Provide support in presenting detailed information about admission requirements and process to prospective students inquiring and visiting in person.
- Maintain a database of student information, telephone logs and student feedback in order to generate student reports for management whenever required.
- Work closely with the student recruitment team, finance department, registration department, academic staff.
Minimum of +3 years of working experience in the same field. Knowledge of specific software programs used within your organization.Ability to work independently and within teams.Very organized and professional demeanor.Punctuality and adherence to policies and departmental functions is a must.Excellent interpersonal and communication skills.Time management and adherence to deadlines focusing on the quality of work.This job requires full engagement and provide support even during occasional evening and weekends during peak seasons.