This is NOT an IT role

COMTEC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us:

COMTEC is a pioneering telecommunications and security company based in Cairo, Egypt. Since its inception in 1999, COMTEC has been specializing in presenting high technology infrastructures to several local and international markets. The company is expanding and providing expert services with highly qualified staff to a fast-growing client base including both hotels and industrial entities. COMTEC is based in Cairo and provides a vast distribution network all over the country for the products that it represents in Egypt as the sole agent.

With a strong commitment to excellence and a dynamic work environment, we are looking for a Technical Support Engineer to join our talented team.

Job Description:

The Technical Support Engineer will act as the central hub for all technical support activities with Original Equipment Manufacturers (OEMs). This role requires a highly skilled individual who can train new field service engineers and technicians, handle claims and warranty cases, perform technical analyses, and lead new projects with irregular specifications.

Key Responsibilities:

• Act as the central point of contact for all technical support activities with OEMs.
• Train newly hired field service engineers and technicians, as well as all staff on new products.
• Handle claims and warranty cases with OEMs.
• Perform technical analyses, including field visits for investigation, to define failure/problem root causes and identify potential improvements.
• Participate in the development process of Customer Relationship Management (CRM) and operation procedures, as well as work control improvements.
• Hold meetings with clients as needed to resolve technical issues.
• Lead new projects with irregular specifications, including large-scale and highly customized projects.

What We Offer:

• Competitive salary and performance-based bonuses (according to experience & qualifications)
• Comprehensive benefits package, including health insurance,
• 5 Working days a week, from Sunday to Thursday. 9AM to 5PM
• Employee insurance in accordance with Egyptian law.
• Professional development opportunities and career growth.
• Collaborative and inclusive work culture.