The Support Technician is responsible for providing technical support and assistance to users experiencing technical issues with hardware or software. Resolves technical issues, provides technical advice, and performs routine maintenance to ensure optimal performance of systems.
Provide technical support:
- Receive technical support requests from users via phone, email, or ticketing system
- Diagnose technical issues and provide effective and quick solutions
Hardware and software maintenance:
- Perform regular hardware and network maintenance to ensure smooth performance
- Installing and updating software and applications
Network management:
- Monitor network performance and resolve network-related issues
- Ensure network security and protect against security threats
Training and support:
- Provide training and guidance to users on how to use systems and applications effectively
- Creating and updating technical support documentation and manuals
Stay on top of technological developments:
Stay up to date with the latest developments in technology.
- Make recommendations to improve systems and technical infrastructure
Manage technology assets:
- Track and manage technical assets such as computers, printers, and other equipment
- Ensure availability of necessary equipment and support day-to-day operations
Diploma or Bachelor's degree in IT or related field. At least 1-3 years of hands-on experience in technical support or network administration.Good knowledge of different operating systems Windows (, MacOS, Linux).Experience in using SAP software.Good communication skills and the ability to deal with users tactfully and patiently.Ability to work in a team and collaborate with other members. Recognized certifications such as Microsoft Certified IT Professional (MCITP), CompTIA A+ or equivalent is an added advantage