- Lead Service Desk to act as a single point of contact for key stakeholders regarding Technology issues, queries, and reporting.
- Ensure all users benefit from effective Technology and efficient Internet access, and continually assesses needs and requirements.
- Develop and guide implementation of project plans, risk assessments and contingency plans.
- Administer installing, configuring, and maintaining computer hardware, software, systems, printers and scanners.
- Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.
- Assure provide after-hours support for Service Desk related emergencies as well occasional weekend maintenance.
- Design, develop and monitor application of Technology service polices & procedures.
- Direct involvement in incidents & problems that cause service impact and act as an escalation point.
- Assist in establishing standards & best practices in managing internal infrastructure including access rights and desktops.
- Monitor and evaluate the efficiency and effectiveness of infrastructure service delivery methods and procedures.
- Support LANs, WANs, network segments, software deployment, security updates, patches Internet, intranet systems and firewalls.
- Follow up implementation of upgrades needed to maintain service levels.
- Establish relationships with technology and component vendors.
- Establish network amongst the systems as per the guidance and design specification given by the network Manager or network specialist.
- Understand the requirements of the organization and report the need for change or up-gradation in the network to the OP Manager
- Troubleshoot all kinds of network and peripheral issues and all kinds of network connectivity problems.
- Monitor and supervise the cabling projects.
- Reporting All Service Desk Results to OP Manager
BSC in Computer Science or equivalent.From 3 to 5 years of experience.Very Good in English language