As a Customer Service Manager in Cairo, Egypt, you will play a crucial role in ensuring customer satisfaction and loyalty. Your main responsibility will be to lead a team of customer service representatives and oversee the daily operations of the customer service department. You will be responsible for maintaining a high level of customer service standards and ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner.
Responsibilities:
- Manage and supervise a team of customer service representatives.
- Develop and implement customer service policies and procedures.
- Monitor and evaluate customer service performance metrics.
- Handle escalated customer complaints and resolve issues effectively.
- Collaborate with other departments to improve overall customer experience.
Preferred Candidate:
- Minimum of 5 years experience in customer service management.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Ability to handle difficult customer situations with professionalism.
- Attention to detail and problem-solving skills.
Skills
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Ability to handle difficult customer situations with professionalism.
- Attention to detail and problem-solving skills.
- Strong organizational and time management skills.