As a Customer Service Manager in Cairo, Egypt, you will play a crucial role in ensuring customer satisfaction and loyalty. Your main responsibility will be to lead a team of customer service representatives and oversee the daily operations of the customer service department. You will be responsible for maintaining a high level of customer service standards and ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner.

Responsibilities:

1. Manage and supervise a team of customer service representatives.
2. Develop and implement customer service policies and procedures.
3. Monitor and evaluate customer service performance metrics.
4. Handle escalated customer complaints and resolve issues effectively.
5. Collaborate with other departments to improve overall customer experience.

Preferred Candidate:

1. Minimum of 5 years experience in customer service management.
2. Excellent communication and interpersonal skills.
3. Strong leadership and team management abilities.
4. Ability to handle difficult customer situations with professionalism.
5. Attention to detail and problem-solving skills.

Skills

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Ability to handle difficult customer situations with professionalism.
• Attention to detail and problem-solving skills.
• Strong organizational and time management skills.